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FAQ

Buying Precious Metals

How can I receive more information from Goldline?

There are several ways to contact Goldline and we are always happy to help:

Call a Goldline Account Executive at 800-963-9798 Monday through Friday, 7 am to 5 pm (Pacific), excluding major holidays.

Email Goldline at: info@goldline.com or clientconcierge@goldline.com

Request a Goldline Investor Kit for information on Goldline and how physical gold and silver diversify your portfolio.

How does Goldline compare to its competitors?

Goldline has been serving clients for over fifty-five years, safely delivering more than $4 billion in precious metals. We are backed by A-Mark Precious Metals, Inc. (AMRK), one of the largest publicly traded precious metals dealers and authorized purchaser for the U.S. Mint.

We are rated A+ by the BBB and received a Five Star rating from the independent rating service Trustpilot.

You can read more about Goldline here.

What are the definitions of some commonly used precious metals terms?

ASK: the ask price is the price at which Goldline sells precious metals to clients.
BID: The bid price approximates the price that Goldline pays to purchase coins and other precious metals from suppliers.
BUY-BACK PRICE: The buy-back price is the price Goldline pays to purchase coins and other precious metals from its clients and members of the general public.
BULLION: platinum, gold or silver in the form of bars, coins or ingots.
MELT VALUE: the value of a coin or bar's precious metal content.  The Melt Value is calculated by the amount of the precious metal multiplied by the spot price of the metal. For example, if a coin contains one ounce of gold and the spot price is $1,500 per ounce, the melt value of the coin is $1,500.
OBVERSE: the front or "heads" side of a coin.
REVERSE: the back or "tails" side of a coin.
SPREAD: The difference between a coin or bar's Ask price and Bid price. For example, if a coin's ask price is $1,000 and its bid price is $780, the spread is $220 or 22 percent. The spread is different from the markup which you can calculate by subtracting the bid price from the ask price and dividing that number by the bid price.
SPOT PRICE: the price paid for a precious metal based upon immediate delivery. Spot prices have an ask and bid price.

What is your refund/cancellation policy?

Our refund policies vary from state to state. However, all clients are provided with a minimum refund period of seven days on their first purchase. Please refer to the shop.goldline.com Terms and Conditions for a complete listing of our refund policies including important conditions and limitations.

Am I buying physical precious metals or a certificate?

You are acquiring physical coins and bars that will delivered to you or stored at an independent secure depository. Storage is not available in all states. Please review shop.goldline.com Terms and Conditions for the full terms regarding storage of precious metals.

Delivery/Storage

When will I receive my order?

Goldline will deliver your precious metals to your account address within 28 days of receipt of funds, unless your state requires a shorter delivery period.

Can I store my precious metals if I don't want to take physical possession?

Yes, storing precious metals through Goldline at an independent depository is available for most clients.  Some states require clients to take delivery of their precious metals. Your Account Executive can provide additional information on whether third-party storage is available for your acquisitions. Please review Goldline's Terms and Conditions for the full terms regarding storage of precious metals.

Pricing

Can I lock in the price now and decide later if I want to buy?

You are entering into a binding purchase when your order is confirmed subject to our refund policies which you can find in our Terms and Conditions.

Selling Gold and Silver

Will you purchase precious metals that I bought from another company?

Goldline welcomes the opportunity to consider acquiring precious metals purchased from other companies. There are a variety of factors Goldline considers in determining whether to purchase these precious metals including condition and current demand.

Is there a charge when I sell my precious metals?

There are no additional fees associated with your liquidation. Please read our risk disclosure booklet and Terms and Conditions for a detailed explanation of the costs involved in buying and selling precious metals.

Will Goldline buy back my precious metals?

Although dealers are prohibited from guaranteeing a buy back, Goldline has historically repurchased the precious metals it sells and intends to do so in the future.

Acquiring Physical Precious Metals

Are precious metals a low-risk investment?

All investments have risk including precious metals. Markets go up and down and any investment can lose money.

How much of my overall investment portfolio should be in precious metals?

Goldline believes no more than 5-20 percent of your investment portfolio should include precious metals. Other individuals and institutions may recommend different percentages. You must choose what is right for you based upon individual circumstances.

How long should I plan on holding my precious metals?

We believe precious metals should be considered a long-term investment. While market conditions may dictate longer or shorter holding periods, we believe precious metals should be held for a minimum of 3-5 years, preferably 5-10 years.

Can I hold physical precious metals in an IRA?

Yes. Many Goldline clients choose to include precious metals as part of their retirement planning. Several types of precious metals may be held in your Individual Retirement Account (IRA).  It is easy to acquire precious metals for your IRA with Goldline's Express IRA program.

How much will gold, silver and other precious metals go up?

No one can say with certainty whether precious metals will go up or down. Goldline provides a variety of free information regarding the precious metals markets, including historical and real-time price charts and industry news .

Personal Information

Why does Goldline monitor or record telephone calls?

Goldline may monitor or record a telephone call for purposes of training and compliance with our policies and applicable law.  

Do you need my Social Security Number (SSN) when I buy coins and/or bars?

Goldline requires your social security number for purchases in excess of $10,000 which are paid with: (1) cash; or (2) any combination of cash and cash equivalents (such as a cashier's check,) where the cash equivalent's face value is less than $10,000. This information is part of our IRS Form 8300 reporting requirements. Cash reporting requirements are set forth in IRS Publication 1544 available online at http://www.irs.gov/pub/irs-pdf/p1544.pdf.

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